In an effort to offer a more streamlined purchasing experience and greater flexibility to provide the best products at the best prices, we have redesigned our store. On the previous store, you may have seen “Powered by ThinkEDU.” ThinkEDU was our previous website host and account manager, but we are now centrally managing the entire process in order to improve your experience. If you have questions about your previous purchases or subscriptions, please contact us at or by using the support button in the bottom right of the page. If you have questions about your old CollegeBuys account as it relates to security and privacy, please contact ThinkEDU at

Instructions for account verification can be found by going into your Account Dashboard and clicking Eligibility Verification.

If your account was created using a “.edu” email address, you will verify your account by clicking on the “Verify Academic Status” link which was sent to your email upon account creation. If you need to resend that email, you may do so on the Eligibility Verification page mentioned above.

If your account is associated with a personal email address, you will need to submit academic verification by going to your Eligibility Verification page mentioned above and uploading proof of academic affiliation.

CollegeBuys has partnered with Adobe and Mobile Citizen to provide affordable and essential services to students, faculty, and staff within California’s education system. These deals are available exclusively to those who fall within one of those categories. As a result, every user must be verified to confirm they are eligible for the products and services we offer. 

If you have not received details regarding your order 24 hours after purchase, please be sure you have completed academic verification for your account. If your account is verified and you have not received details regarding your purchase, please reach out to us directly at

It may seem too good to be true but it’s not. At CollegeBuys, our partnership with Adobe extends beyond student support; it’s a commitment to enhancing the educational journey for all learners and educators. This collaboration brings Adobe’s advanced creative and productivity tools within reach of everyone engaged in education, crucial for both academic achievement and professional growth. 

If you see “try/buy” or “trial” messages, there may have been an error made in the login process. It is important that when prompted, you choose “Join Team” or “FCCC-Foundation for California Community Colleges”. This will prevent you from seeing any “try/buy” or “start trial” prompts. Please sign out of Adobe Creative cloud and sign back in to select these prompts if they weren’t initially selected. If you need further assistance, please contact us at Detailed instructions can also be seen here. Link to PDF

If you were informed that a free license would be issued to you, you will need to follow up with your professor/school admin. Your school will provide us with a list of all students that have been approved for access.

If you are having technical issues with your device, please reach out to Mobile Citizen and they will provide troubleshooting steps. They also handle warranty claims and can check to see if your device is still under warranty. Please see contact information below.

Mobile Citizen (8am-3:30) PST
Monday – Friday Phone: 1-877-216-9603
Weekend Support: 1-877-879-5031

Please note that the reactivation period for each device is 3-5 business days. If your device was reactivated, or you are beginning a new subscription for your device, this activation period will pertain to you. 

For billing inquiries or trouble with Mobile Citizen support, please contact us at

Adobe subscriptions do not renew automatically. To renew, simply make another purchase on our online store by clicking here. You will need to make sure that the email address associated with your purchase is the same one associated with your current Adobe license. This will allow your license to run concurrently. To prevent an interruption to your Adobe subscription, we recommend making your new Adobe purchase a week prior to your current expiration date. If you purchase a new subscription after the expiration date, please allow 24 hours to receive access to your new Adobe subscription. 

To cancel your subscription, log into your CollegeBuys account dashboard, click Subscriptions, click on “Show” next to the subscription you would like to cancel, and click “Cancel Subscription.” Your cancellation is immediate, and you should no longer be billed.

We accept returns within 30 days of purchase. Products must be unopened and in re-sellable condition. Free shipping is not provided on physical items. To request a return, please email us with your order number and email address associated with your order. Please contact us at to begin the refund process. Please allow 3-5 business days to see your funds reflected back into your account.

Our primary support method is email. If you need to contact us for any questions not already addressed on this page, please email us at or submit a ticket using the support button on the bottom right of the page. You may also leave a voicemail at 1-888-286-9944. Our current response time is less than 24 hours.